Warranty Policy

At Shop Billboard Gear, we stand behind the quality of our products. This Warranty Policy explains what is covered and how we handle warranty claims.

1. Warranty Coverage

We provide a limited warranty on eligible products against manufacturing defects in materials and workmanship under normal use.

The warranty period is 90 days from the date of delivery, unless otherwise stated on the product page.

This warranty applies only to the original purchaser and is non-transferable.

2. What Is Covered

This warranty covers:

  • Manufacturing defects

  • Faulty materials

  • Workmanship issues that affect the product’s functionality

If a product is found to be defective during the warranty period, we will, at our discretion:

  • Replace the item, or

  • Issue a refund if a replacement is not available

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, abuse, or improper care

  • Accidental damage (drops, spills, impacts, etc.)

  • Unauthorized repairs or modifications

  • Damage caused by improper installation

  • Cosmetic issues that do not affect functionality

  • Products purchased from unauthorized sellers

4. How to Make a Warranty Claim

To submit a warranty claim, please contact us at:

Email: support@shopbillboardgear.com

Include the following information:

  • Your order number

  • Product name

  • A description of the issue

  • Clear photos or videos showing the defect

Our team will review your claim and respond within a reasonable timeframe with next steps.

5. Return of Defective Products

If your claim is approved, we may ask you to return the product for inspection. We will provide return instructions.

Depending on the situation, we may cover return shipping costs for confirmed warranty defects.

Do not send items back without contacting us first.

6. Replacement or Refund

Once we receive and inspect the item:

  • We may send a replacement at no additional cost, or

  • Issue a refund to your original payment method if a replacement is unavailable

7. Limitation of Liability

To the maximum extent permitted by law, Shop Billboard Gear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Our total liability shall not exceed the purchase price of the product.

8. Changes to This Policy

We may update this Warranty Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Warranty Policy, please contact us:

Email: support@shopbillboardgear.com
Website: shopbillboardgear.com