Refund & Return Policy

Thank you for shopping with Shop Billboard Gear. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or confirmation email)

Items sent back without first requesting a return may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Digital or downloadable products

  • Personalized or custom-made items

  • Final sale or clearance items

  • Used or damaged items not caused by shipping issues

3. How to Start a Return

To initiate a return, please contact us at:

Email: support@shopbillboardgear.com

Include:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

If your return is approved, we will provide instructions on how to send your item back.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged, or

  • You received the wrong item

Shipping fees paid on the original order are non-refundable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is typically 5–10 business days, depending on your bank or card provider

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card provider — processing times vary

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please email us at support@shopbillboardgear.com.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@shopbillboardgear.com.

9. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it must go through the standard return process.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: support@shopbillboardgear.com
Website: shopbillboardgear.com