Frequently Asked Questions (FAQs)

General Information

What is Shop Billboard Gear?

Shop Billboard Gear is a specialized online retailer offering premium billiards, game-room, and entertainment equipment.

Our catalog includes high-quality pool tables, pool cues, arcade games, air hockey tables, foosball tables, and professional accessories designed for home, commercial, and recreational use.

Ordering & Payments

How do I place an order on ShopBillboardGear.com?

Simply browse our website, select your desired product, choose any available options, and add it to your cart. Proceed to checkout, where you will securely enter your shipping and payment information to complete your order.

Which payment methods do you accept?

We accept major credit and debit cards through secure payment processors, including Visa, MasterCard, Cash app, Apple pay, Zelle and other approved payment options displayed at checkout.

Is my payment information secure?

Yes. All transactions on ShopBillboardGear.com are protected using industry-standard encryption and secure payment gateways to ensure your personal and financial information remains safe.

Shipping & Delivery

Where do you ship?

We currently ship Worldwide. Shipping availability, rates, and delivery timelines are calculated at checkout based on your location and the product type.

How long does shipping take?

Delivery times vary depending on the product:

  • Small and medium items: Typically delivered within 3–7 business days

  • Large or freight items (such as pool tables): May take 7–21 business days

Estimated delivery timelines are provided at checkout.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details so you can monitor your shipment.

Returns, Damages & Warranty

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition.

Please review our Return & Refund Policy for full details and exclusions.

What should I do if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

Our support team will assist you promptly in resolving the issue.

Do your products come with a warranty?

Many products sold on ShopBillboardGear.com are backed by manufacturer warranties.

Warranty coverage varies by brand and product and is detailed on individual product pages or provided with the item.

Product Support & Services

Do you offer installation services?

Some large items, such as pool tables, may require professional installation. Installation is not automatically included, but we can assist in recommending or coordinating installation services when available.

Can I cancel or change my order after placing it?

Orders may be modified or canceled within 24 hours, provided they have not yet been processed or shipped. Please contact our support team as soon as possible for assistance.

How can I get help choosing the right product?

Our product pages include detailed specifications and descriptions to help guide your purchase.

If you need additional assistance, our support team is available to provide expert recommendations.

Customer Support & Business Inquiries

How can I contact Shop Billboard Gear?

You can reach our customer support team via:

We strive to respond promptly to all inquiries.

Do you offer bulk or commercial pricing?

Yes. We offer bulk and commercial pricing for select products. Please contact our sales team for customized quotes and availability.

Do you offer promotions or discounts?

We periodically offer special promotions and exclusive deals.

We recommend signing up for our newsletter to stay informed about new products and offers.