Thank you for shopping at Shop Billboard Gear. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://shopbillboardgear.com/.

1. Order Processing

All orders are processed within 1–3 business days after payment is successfully confirmed. Orders placed on weekends, or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking details when available.

2. Shipping Coverage

We currently offer local/domestic shipping only within our designated service areas.

Please note:

  • Not all products are eligible for delivery to all locations

  • Oversized and specialty items may have delivery limitations

  • Delivery availability will be confirmed during checkout or by our customer support team

3. Shipping Rates & Quotes

Shipping costs are calculated based on:

  • Delivery address

  • Product size and weight

  • Shipping method selected

To view shipping charges, enter your postal code during checkout. All shipping fees are clearly displayed before you complete your purchase.

4. Estimated Delivery Timeframes

Delivery times vary depending on product type and location:

  • Small accessories & parts: 2–5 business days

  • Large or freight items: 6 –14 business days

Delivery times are estimates and may be affected by weather conditions, courier delays, or high shipping volumes.

5. Freight & Large Item Deliveries

Certain products such as pool tables, air hockey tables, arcade machines, and game-room furniture require special freight delivery.

For freight deliveries:

  • Delivery is typically curbside or threshold unless otherwise stated

  • Inside delivery, room placement, or installation may require additional fees

  • Someone must be present to receive and inspect the shipment

Our team will contact you if special delivery arrangements are required.

6. Taxes

All applicable local sales taxes are calculated and displayed at checkout.
There are no import duties or customs fees for domestic shipments.

7. Order Inspection & Damages

Please inspect your order immediately upon delivery.

If your shipment arrives damaged:

  1. Note the damage with the carrier at delivery (if possible)

  2. Take clear photos of the packaging and product

  3. Contact us within 48 hours of delivery

Failure to report damage within this timeframe may limit our ability to file a claim with the carrier.

8. Shipping Restrictions

  • We do not ship large or freight items to P.O. Boxes

  • Certain locations may have delivery restrictions

  • We reserve the right to cancel or adjust orders if shipping is not feasible

If we are unable to ship an item to your address, we will notify you promptly and issue a refund if necessary.

9. Order Tracking

Tracking information will be provided once your order ships.
For freight shipments, tracking updates may be limited, and delivery appointments may be scheduled directly with the carrier.

10. Incorrect Address Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays, additional charges, or lost shipments resulting from incorrect or incomplete addresses.

11. Contact Us

If you have questions about shipping, delivery options, or product availability, please contact us before placing your order.

Shop Billboard Gear
📧 Email: support@shopbillboardgear.com
🌐 Website: https://shopbillboardgear.com/